PATIENT RIGHTS
Right to Benefit from Services Equally and Safely
All individuals who apply to our hospital have the right to benefit from all diagnosis and treatment services in a safe, respectful environment consistent with human dignity, without discrimination based on language, religion, race, sect, gender, social status, or economic condition.
In addition, our patients have the right to be informed about the healthcare services provided, diagnosis and treatment opportunities, and methods of access to these services.
Right to Information and Consent (Informed Consent)
Our patients have the right to be informed, in a language they can understand, about all proposed medical procedures, the risks and benefits of these procedures, alternative treatment options, and the possible consequences of refusing treatment.
Following this information, patients have the right to accept treatment, refuse treatment, or request the discontinuation of treatment.
Upon request, our patients have the right to receive a written copy of their medical records.
Right to Know, Choose and Change Healthcare Personnel
Our patients have the right to learn the identity, duties, and titles of the physician, nurse, and other healthcare personnel providing their care, and to choose and change their physician in accordance with legislation and hospital facilities.
Right to Choose and Change Healthcare Institution
Our patients have the right to choose and change healthcare institutions within the framework of relevant legislation.
Right to Refuse or Discontinue Treatment
Our patients have the right to refuse or discontinue the recommended treatment, provided that the medical consequences are explained to them, except in legally mandatory situations. In such cases, information is provided regarding possible outcomes and the patient’s written consent is obtained.
Right to Privacy and Protection of Personal Data
Patients’ medical information, health data, and identity information are kept confidential within the scope of Law No. 6698 (KVKK).
These data are not shared with third parties without the patient’s explicit consent, legal obligation, or court decision.
This confidentiality continues even after the patient’s death.
Right to Respect and Dignity
Our patients have the right to receive healthcare services in a respectful, courteous, and understanding environment where their dignity and personal values are protected.
Right to Request Consultation (Second Opinion)
Our patients have the right to request a second physician’s opinion during diagnosis and treatment processes.
Right to Fulfill Religious Obligations
Our patients have the right to fulfill their religious obligations, provided that it does not disrupt the treatment process.
Right to Security
The safety of life and property of our patients, their companions, and visitors is ensured by our hospital.
Necessary safety measures are especially taken for children, elderly individuals, and disabled patients.
Right to Have a Companion and Visitors
Our patients have the right to have companions and accept visitors in accordance with hospital rules.
Right to Submit Complaints, Opinions and Suggestions
Our patients and their relatives have the right to submit complaints, share opinions and suggestions, request evaluation of their complaints, and be informed of the results.
Right to Obtain Information on Fees
Our patients have the right to obtain information about fees before treatment and to request invoices or payment documents for the services received.
RESPONSIBILITIES OF PATIENTS AND THEIR RELATIVES
1. Responsibility to Provide Accurate and Complete Information
Patients are responsible for providing accurate and complete information about their health status, past illnesses, and medications used.
2. Responsibility to Comply with the Treatment Plan
Patients are responsible for complying with the treatment plan recommended by the physician and the guidance of healthcare personnel.
3. Responsibility to Comply with Rules
Patients and their relatives must comply with hospital rules, visiting hours, and infection control measures.
4. Responsibility to Act Respectfully
Patients and their relatives must behave respectfully towards healthcare personnel, other patients, and visitors.
5. Responsibility to Comply with Institutional Rules and Practices
Patients and their relatives are expected to follow the recommendations of healthcare personnel, comply with institutional rules established to ensure patient and employee safety, and adhere to hygiene rules.
6. Responsibility for Payment
Patients are responsible for paying for the healthcare services they receive and compensating for intentional damage to hospital property.
7. Responsibility to Comply with Visitor Rules
Patients and their relatives are expected to limit the number of visitors and avoid behaviors that disrupt hospital order.
8. Responsibility to Avoid Verbal and Physical Aggression
Patients and their relatives are expected not to engage in verbal or physical aggression towards staff.
9. Responsibility to Attend Follow-ups
Patients are expected to attend follow-up appointments at the times determined by the physician and provide feedback regarding the progress of their treatment.
CONCLUSION AND INFORMATION
As Private Akdeniz Hospital, our primary priority is to provide you with safe, high-quality, and respectful healthcare services.
For detailed information about your rights and responsibilities, you may contact the Patient Rights and Communication Unit (info@akdenizhospital.com) or the relevant healthcare personnel.
Sincerely,
Private Akdeniz Hospital Management